Service Agreements

Macwise can offer a Service Agreement to suit your needs - whether you are a home worker or a large corporate.

We are totally flexible in our approach when it comes to Service and maintenance Agreements.

Advantages of a Service Agreement;

Priority support
Telephone and call-out.
Quarterly payments  
Fixed budget costs.
Guaranteed 8 hour Response
Guaranteed response on-site.
Ensuring minimum downtime.

Free consultancy for upgrades & expansions.

Service Agreements - Why they work!

One client had their Mac equipment stolen. They contacted us at 8.45am on the Monday morning. By 1pm that afternoon we were able to install, configure and data transfer from backups new equipment - enabling the client to continue their business ... with the minimum of downtime.

Where we are

26 Simborough Way
Market Harborough
LE16 7XS 


Because we are purely an engineering company - not concerned with sales of hardware or software - you can call us out knowing you are getting an engineer not a salesman!

The only thing we sell is ourselves.

We do operate on a first-come, first-serve basis. Although we do give priority to our Service Contract clients.

Whether you have email/internet problems or other connectivity problems - Macwise can help. More often than not, issues that arise are software issues as opposed to hardware issues.

On the other hand - if it is hardware problem - Macwise can still help. We can source all Apple parts - to ensure that you are up and running in the quickest possible timeframe.

Upgrades are also a speciality. We can take you through the maze of upgrading your Mac.

Older Mac Systems-
Don't worry ... you are not left high and dry, if you still use OS 9 and have a 9600 or such like we can look after your machines and keep them running with regular health-checks.

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About Us

James French the founder of Macwise started out as a PC engineer but was seduced by the Mac in '92, when he worked as a bench engineer at a local computer centre.

From bench engineer, James graduated to field engineer and, before long, he was service manager responsible for two centres.

James has developed a reputation as one of the finest troubleshooters in the indusrty which is based not only on his knowledge of the Mac and its OSs but also his wealth of experience servicing the systems and networks in the design, business, pre-press and publishing worlds.

James fully understands Apple, its products, its operating systems, its server OSs and how to make Macs play nicely with PCs.


Leicestershire, Northamptonshire, & Bedfordshire:

£55.00 call-out (Inc. first half hour).
Thereafter £45 per hour.

All other areas including London
£75.00 call-out (Inc. first half hour).
Thereafter £45 per hour.

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